When meeting with new pawnbrokers for the first time I get met with one of two initial reactions. The first one is “I don’t need a pawn consultant, because we are doing fine”. The second one is “I have hired one (or many) other pawn consultants in the past so I don’t need you”. Usually the second answer is met with mixed response after because some have had great experiences and some not so good. What I find interesting is that just about every single one of our pawn and jewelry clients have hired other consultants before us, yet they all found tremendous value in what we do! What I have tried for years to get people to understand is that not all consultants are created equal and that every single business out there can benefit from a second set of unbiased eyes to help their business be more successful. So, you may be thinking how are you different than any other pawn consultants out there. I would love to answer that here today.
What Makes Us Different?
To answer how we are different than other pawn consultants out there, first I must talk about our team. We are not a one-man team. In fact, there are now 7 of us that make up our team of consultants and support staff. That means when you hire us, you get the expertise of people with well over 100 years of successful business management and ownership experience! We have 3 full time pawn consultants (seeking to hire another) and we are experts at helping find where pawn brokers are missing opportunities for more profits, better cash flow, and the latest greatest revenue generators. We also assist very hands on with a patented process for the pawn industry. This process teaches pawn brokers how to take in more loans (good loans, not just bad loans to pad the pawn book), collect more interest on those loans, sell those pulled items for higher profit margin, and how to interact with the customer to ensure that pawn customers also become retail customers and vice versa. The biggest thing we hear from our clients that have all worked with other consultants before is that we made them aware of unprofitable loans, bad employee performance, bad customer service, wasted money spent and put out on the street, and how to view their numbers in a new way. A way that allows them to see their team’s performance and know what is going on with a quick glance. This is great for multi-unit operators or owners that don’t desire to be on site 100 hours a week anymore. The other thing that we hear a lot is that we allow the owners to do more with less staff because of our processes and systems that we train on and believe it or not, it allows them to achieve more work/life balance. For those that are still skeptical, we created a pawn health check that will show you we know what we are doing, but more importantly help you see where you are doing well and where you may have areas to improve as this industry continues to change. The Pawn Health Check can he found here. This assessment is free and will only take you 10 minutes or less to complete.
Next, I must talk about the resources we provide. In addition to the decades of experience we have in this industry, we also can provide a solution to literally any challenge you are facing. We can do this because the owner of Devoted Enterprises and Devoted Pawn Consulting also owns another, one of a kind, consulting group. This group is unique because there isn’t anything like it in the world as far as we can tell. We are also in the beginning stages of assembling a Pawn Advisory Board. This team will consist of investors, pawn friendly bankers, attorneys (tax, employment law, litigation, contract, etc.), marketing staff, pawn consultants, gold refiners, CPA’s, CFO’s, and marketing professionals just to name a few. The beautiful part about this is that no matter how small or large your business is and how large or small the challenges facing it are, we can find a solution for you. By hiring us, you not only get the expertise of our team of 5 trained pawn consultants and support staff but the backing, support and guidance of our entire team of 22 at the Small Business Advisory Board. We truly mean it when we say that “your business challenges are no challenge for us”!
How Do We Charge For Our Services?
One of the biggest things we get asked all the time is how much do you charge and what return on that investment can I expect. The best part about answering this is that we can fit into any budget out there. What we charge depends on how much hands-on support you need, how many consultants need to be used to support you, and how many hours that will take. To make it easy, we have created four of the most commonly picked services and put them into packages. In addition to the packages that can be seen below, we also will do hourly charge for small projects such as phone consulting or simple advice. Please contact us for more information on any of these packages or how our hourly charges work.
What is My Return on Investment
Here are some quick details on the return on investment you can expect to receive when you sign up for one of our packages. Our clients in the pawn industry typically see on average 15-20% loan balance growth (in good loans), 25-30% increase in loan interest collected, and increases in retail sales of 10-15%. Imagine the cash flow that this generates! The best part is that this costs no additional money spent to make this happen after our training of your team is complete! And it works in every state regardless of the amount of interest you can charge. We have had some amazing success stories with this and some of them can be seen here.
In summary, we feel that we are not only the best option for you as when it comes to pawn consulting but that we will be excited to see the return on investment that comes with hiring us. It just may be the best money that you ever spent on your business. Contact us for more details or call us directly at 727-580-5876. #TakeTheChallenge you wont be disappointed!
